How To Delete eHarmony Account or Temporarily Deactivate

eHarmony, one of the most popular online dating platforms globally, provides a platform for individuals to find potential life partners. However, there might come a time when you decide to take a break or permanently leave the platform.

This comprehensive, SEO-optimized guide will explore how to delete or temporarily deactivate your eHarmony account, both from the app and online.

We will also discuss some common problems users face while trying to cancel their accounts and suggest ways to solve them.

Temporarily Deactivating Your eHarmony Account

If you wish to take a brief hiatus from eHarmony, you can choose to hide your profile instead of deleting your account.

This will make your profile invisible to other members but preserves your profile information if you decide to return.

Steps to Temporarily Deactivate Your eHarmony Account:

1. Log into your eHarmony account.
2. Click on the dropdown menu in the navigation bar and select “Account Settings.”
3. Scroll down to the “Profile Visibility” section and toggle the button to hide your profile.

This process applies to both the website and the app.

Deleting Your eHarmony Account Permanently

Deleting your eHarmony account permanently will erase your matches, messages, and personal information. Before proceeding with account deletion, ensure that this is the right step for you.

Steps to Delete Your eHarmony Account:

1. Log into your eHarmony account via the website or app.
2. Click on the dropdown menu and select “Account Settings.”
3. Select “Billing.”
4. Scroll down to the bottom and click on “Close Account.”
5. You will then be prompted to provide a reason for leaving. Select the reason that applies to you.
6. Click on “Continue” to proceed with the deletion process.

Canceling Your eHarmony Subscription

It is essential to note that deleting your eHarmony account does not automatically cancel your subscription. You must manually cancel your subscription to avoid future charges.

To cancel your eHarmony subscription, go to “Account Settings,” then “Billing,” and click “Cancel My Subscription.”

Troubleshooting: Why Can’t I Cancel My eHarmony Account?

Some users encounter issues when trying to delete their eHarmony account or cancel their subscription. The most common issue is not being able to find the “Close Account” or “Cancel My Subscription” button.

This problem could be due to a glitch on the website or app, or it could be because your subscription plan doesn’t allow cancellations during the commitment period.

If you can’t find the button to delete your account or cancel your subscription, try the following methods:

1. Update Your Browser or App: Outdated software may not support some website features. Ensure your web browser or the eHarmony app is up to date.
2. Clear Your Browser’s Cache and Cookies: This often resolves issues related to website functionality.
3. Contact Customer Service: If all else fails, reach out to eHarmony’s customer service for help.

In conclusion

While eHarmony can be an excellent platform to meet potential partners, users may choose to deactivate or delete their accounts for various reasons. Understanding how to navigate these processes can make the experience smoother and less stressful.

Whether you’re taking a brief break or leaving the platform for good, this guide aims to make the process as seamless as possible.